EBC
Duration: 12 Months
Role: Researcher, Prototyper and Product Designer
Client: VISA Cybersource
Tools & Software: Adobe XD, Photoshop, Invision, HTML, Javascript
Responsibilities:
Designed and developed user interface prototypes for Cybersource’s Enterprise Business Center.
Collaborated with VISA for the user research and testing of the application.
Conducted user research and testing to drive and defend UX and UI decisions.
THE CHALLENGE
CyberSource has been a pioneer in online payment and anti-fraud management systems, and is one of the world’s most-used anti-fraud detection software systems. They needed to simplify the process for case managers, merchants, and business owners alike to improve the fraud detection for a growing online client base as well as have a more organized structure for storing data.
APPROACH
We designed an enterprise portal through which business owners and merchants can easily track and validate the card details and also verify for fraudulent usages. We also strengthened the problem-solving and search capabilities for the internal team and case managers, so, its easy for them to stay organized and keep track of everything with just a few clicks which makes their day-to-day tasks easier.
